Last updated: 12 May 2026
These Terms govern your use of the HydroIQ website, app, cloud services, and hardware ("Services"). The party providing the Services is HydroIQ, LLC, a New Jersey limited liability company ("HydroIQ"). By creating an account, joining the beta program, or using the Services, you agree to these Terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your credentials with others. If you suspect your account has been compromised, please notify us promptly at security@hydroiq.us and we will assist you.
HydroIQ offers a free cloud tier and paid cloud tiers (Grove and Canopy), plus a separate Bloom fertigation add-on. Paid plans are billed on the terms shown at order time (monthly, or monthly on an annual commitment where offered). The price shown at order time is the binding price for the duration of your commitment. Paid subscriptions renew automatically at the end of each term at the then-current price unless you cancel before the renewal date; we will send a renewal reminder at least 30 days before each annual term renews. You can cancel at any time from your account settings, which stops future renewals and takes effect at the end of the current paid term. Fees already paid are non-refundable, except that if you cancel within 30 days after an automatic renewal we will refund the unused portion of that renewal term on a pro-rated basis.
If you cancel a subscription, your hardware continues to operate. Local schedules run on the device. Manual control via the app continues. Only cloud-dependent features (AI adjustments, remote access, and — once launched — camera-based plant-health analysis) stop. We will not intentionally disable or degrade the core local functionality of hardware you have purchased as a result of your cancellation.
The Base Controller, Pro Controller, and Hydro Node carry a 12-month limited warranty against defects in materials and workmanship. The Enterprise Controller carries a 36-month (3-year) limited warranty. All warranties run from the date of delivery and are non-transferable. Damage from lightning, flooding, mechanical impact, or improper installation is excluded. See hello@hydroiq.us for claim instructions.
You agree not to use the Services to (a) violate any applicable law, (b) interfere with another customer's use of the Services, (c) reverse-engineer the cloud platform, (d) misuse, overload, or attempt to gain unauthorized access to our application programming interfaces or systems, or (e) tamper with or attempt to manipulate system logs or records. Third-party fertigation cartridges are permitted; we do not technically restrict their use.
Beta participants receive pre-production hardware in exchange for usage telemetry and feedback. Beta hardware may not represent final production specifications. Beta participants who complete the program in accordance with their beta agreement may retain their hardware at no additional cost. See your individual beta agreement for the specific terms.
Beyond the express limited warranty above, the Services are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent allowed by law. Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you. The Services support, but are not a substitute for, sound horticultural and operational judgment. You should not rely solely on the Services for crops, plants, or property whose loss would be material to you, and you remain responsible for maintaining appropriate safeguards and contingency measures.
To the maximum extent permitted by law, HydroIQ's aggregate liability arising out of or related to the Services is limited to the greater of (a) the amount you paid HydroIQ in the 12 months preceding the event giving rise to the claim, or (b) US$250. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or crop loss. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to defend and indemnify HydroIQ against claims arising from your violation of these Terms or your misuse of the Services. We will defend you against third-party claims that the Services infringe a patent or copyright, provided you notify us promptly and let us control the defense.
Either party may terminate the relationship at any time. On termination, your account is retained in a recoverable state for 30 days, after which you can no longer access or recover it. You can export your data before that 30-day window expires. (HydroIQ may retain account data for a further period as described in our Privacy Policy / Data Retention terms.) HydroIQ may suspend or terminate accounts that violate these Terms or that remain inactive for an extended period.
These Terms are governed by the laws of the State of New Jersey, without regard to conflicts-of-law principles. Any dispute that cannot be resolved through good-faith negotiation will be settled by binding arbitration administered by the American Arbitration Association in Monmouth County, New Jersey, under its applicable Commercial or Consumer Arbitration Rules. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.
Entire agreement. These Terms, together with our Privacy Policy and any plan-specific or beta agreement, are the entire agreement between you and HydroIQ regarding the Services and supersede any prior or contemporaneous understandings.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions stay in full force, and the unenforceable provision is modified only to the minimum extent necessary to make it enforceable.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets.
Force majeure. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, power or network outages, or acts of government.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
We may update these Terms from time to time. For material changes, we will provide reasonable advance notice to account holders before the changes take effect — for example, by email or in-product notice — and in any event as required by applicable law. Continued use of the Services after the effective date constitutes acceptance.
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, retain, and share information. We welcome good-faith security research; if you believe you have found a vulnerability, please report it to security@hydroiq.us and give us a reasonable opportunity to remediate before any public disclosure. We aim to coordinate disclosure within 90 days of a valid report.
If you have questions about these Terms, please contact us at hello@hydroiq.us. HydroIQ, LLC is a New Jersey limited liability company based in New Jersey, United States.